KCB Bank has been named the Best Overall Bank and Best Bank in Customer Experience in Tier I in the 2024 Kenya Bankers Association (KBA) Customer Satisfaction Survey.
The awards recognize KCB’s dedication to providing customer-centric services and ensuring seamless banking experiences.
The bank has implemented various strategies to support customers at their point of need, reinforcing its reputation as a leader in customer satisfaction.
KCB Director of Customer Excellence, Micheu Njiru, welcomed the recognition, stating that the awards reflect the bank’s commitment to prioritizing customer experience beyond profits.
“We are honored to receive these awards as they reflect our ongoing efforts to support customers at every stage of their financial journey,” Njiru said.
The KBA Annual Awards celebrate banks that go the extra mile to enhance customer service while identifying areas for improvement in the sector.SearchReasonChatGPT can make
