NCBA Bank Kenya Managing Director James Gossip has completed a three-day leadership tour of the Coast region, engaging directly with customers, partners, and staff in Ukunda, Nyali, and Mombasa.
The visit created space for candid conversations and underscored NCBA’s focus on customer-driven growth in one of the country’s most vibrant economic zones.
The Coast remains a key pillar of Kenya’s economy, anchored by tourism, port operations, maritime services, and trade.
Tourism accounts for close to 45 percent of the region’s economic activity, while maritime and port operations contribute around 15 percent. Data from the Kenya National Bureau of Statistics’ Gross County Product (GCP) report shows that Mombasa County contributes roughly 4.8 percent to Kenya’s national gross value added placing it among the top four county economies.
That economic weight points to the Coast’s growing role as a hub for trade, logistics, hospitality, and business.
Speaking during the engagements, Mr. Gossip highlighted the importance of listening to customers and building relationships that drive real impact.
“The Coast Region represents one of Kenya’s most important economic corridors, and our presence here is about creating meaningful partnerships that unlock customer potential,” he said. “At NCBA, we believe that progress starts with listening to our customers, our communities, and our people, so that we can design solutions that truly make a difference in their lives.”
NCBA’s broader growth plan continues to take shape through both retail and corporate banking. On the retail side, the bank has grown its branch network to more than 100 branches across the country, improving access to financial services in both urban and regional markets.
For corporate clients, NCBA recently rolled out NCBA ConnectPlus, a new transaction banking platform built on cloud technology. The platform is designed to improve transaction processing, enhance security, and strengthen liquidity management for corporate and SME clients.
Digital banking remains another big focus for the lender. Mobile and online channels have seen over 30 percent year-on-year growth in digital loan disbursements a reflection of NCBA’s goal to make banking simpler and closer to the customer.
The bank has also introduced a sector-focused engagement model, deploying specialized teams to serve key industries such as agriculture, trade, logistics, energy, technology, and manufacturing all vital pillars of Kenya’s economic transformation.
“Our mission is to be more than just a financial institution,” Mr. Gossip added. “As we continue to deepen our relationships at the Coast and across the country, our goal is to empower businesses, inspire ambition, and ensure that every customer who banks with NCBA feels heard and supported.”
Through these leadership engagements, NCBA is strengthening ties with the Coast’s business community and reaffirming its commitment to customer obsession, partnership, and long-term growth.
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