How to Track Your Jumia Order in Kenya on the App/Website

Checking the status of your jumia order is the first thing most shoppers do after completing a purchase on Kenya’s largest e-commerce platform. While the wait for delivery can sometimes be anxious, knowing exactly where your package is provides much-needed peace of mind.

If you are shopping on Jumia, monitoring your jumia order is straightforward. Here is a comprehensive guide on how to track your package from the warehouse to your doorstep.

1. How to Track Your Jumia Order via the App or Website

The easiest way to see where your item is located is through your personal Jumia account.

On the Jumia App:

1. Open the App: Ensure you are logged into your account.
2. Go to ‘Account’: Tap the account icon at the bottom right of the screen.
3. Select ‘Orders’: This will show a list of every jumia order you have made recently.
4. Click ‘See Details’: Find the specific order you want to track and tap on it.
5. Track Item: Click the “Track My Item” button. This will display a real-time timeline of your package’s journey.

On the Jumia Website:

1. Log In: Visit jumia.co.ke and sign in.
2. Go to ‘Orders’: Hover over your name at the top right and select “Orders” from the dropdown menu to see your jumia order history.
3. View Details: Click “See Details” next to the relevant order.
4. Check Status: The page will show the current status (e.g., “Shipped” or “Out for Delivery”).

2. Using the Jumia Package Tracker (No Login Required)

Sometimes you might want to track a jumia order without logging into your account, or perhaps you are tracking a gift for a friend. Jumia provides a dedicated tracking portal for this:

• The Portal: Visit the Jumia Package Tracker.
• The Number: Enter your Tracking Number (found in your shipping confirmation email) to see the status of that specific jumia order.
• External Apps: For international “Jumia Global” orders, you can also use global tracking sites like 17Track using the tracking code provided in your order dashboard.

3. Understanding Jumia Order Statuses

When tracking your jumia order, you will encounter several terms. Here is what they mean in the Kenyan context:

• Pending: Your jumia order has been received but the seller hasn’t packed it yet.
• Ready to Ship: The seller has packed the item and it’s waiting for a Jumia courier to pick it up.
• Shipped: The package is currently in transit to a sorting center or your city.
• Out for Delivery: The most exciting status! This means the rider is in your area and will likely call you within a few hours to deliver your jumia order.
• Arrived at Station: If you chose a “Pick-up Station” instead of home delivery, this means your item is ready for collection.

4. Tracking “Jumia Global” Orders

Items marked with the Jumia Global plane icon are shipped from abroad (usually China or Europe).

• Timeline: These typically take 10 to 21 days to arrive in Kenya.
• Customs: Your jumia order tracking might “freeze” for a few days while the package is cleared by the Kenya Revenue Authority (KRA). This is standard procedure.
• Local Delivery: Once it clears customs, it is handed over to Jumia Local, and you will receive a standard Kenyan tracking update.

5. What to Do If Your Tracking Isn’t Updating

Is your jumia order stuck on “Shipped” for several days? Don’t panic yet.

1. Check the Delivery Timeline: Review the “Estimated Delivery Date” in your confirmation email. Jumia usually delivers within 2–5 business days for local items in major towns like Nairobi, Mombasa, and Kisumu.
2. Contact Customer Service: If the delivery date has passed, use the “Live Chat” feature on the Jumia website or app for an immediate update on your jumia order.
3. Confirm Your Phone Number: Ensure the phone number on your account is active. Riders will often cancel a jumia order delivery if they cannot reach you via a phone call.

Pro Tip for Business Voice Readers

If you are running a business and ordering supplies, always opt for Jumia Express items. These are stored in Jumia’s own warehouse in Nairobi, meaning your jumia order is processed faster and the tracking is updated in near real-time.

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