NCBA has concluded its nationwide NCBA customer engagement series with a vibrant final session of the ‘Meet, Mingle & Money Talks’ forum in Mombasa. The event marked the last stop in a journey that has taken NCBA across the country, strengthening relationships with emerging affluent clients and young professionals while listening closely to their financial needs.
Strengthening NCBA Customer Engagement Across Kenya
The Mombasa forum capped off a successful run that began in Nairobi, where hundreds of customers met NCBA’s leadership team to discuss their financial ambitions, investment plans, and business opportunities.
The sessions offered genuine one-on-one conversations that helped the bank refine its services based on real-time feedback underscoring the heart of NCBA customer engagement.
Speaking during the Mombasa edition, NCBA Group Director of Retail Banking, Dennis Njau, said the initiative reflects the bank’s commitment to putting people at the center of everything it does.
“Customer obsession for us is not a catchphrase; it is a culture. It means being present in the lives of our customers, anticipating their needs before they arise, and walking with them through every financial milestone. This engagement in Mombasa is about deepening those relationships and reaffirming that at NCBA, our customers come first.”
A Strong Finale to a Nationwide Journey
The Coast event was the seventh and final stop, following six well-attended sessions in Nairobi.
Yasir Ashur, Assistant General Manager for Branch Business in the Coast Region, highlighted its importance:
“The Coast edition is the seventh stop in our customer engagement journey. After six successful sessions in Nairobi since June, we’re here to deepen our relationships with our clients.”
The series has already generated strong business leads in mortgages, wealth management, asset finance, and bancassurance proof of the impact of meaningful NCBA customer engagement.
Addressing Kenya’s Financial Realities
Kenya’s banking sector continues to grow, with total industry assets increasing by more than Ksh 1.2 trillion in 2024. Access to formal financial services has also risen to 84.8%, mainly driven by digital innovations.
However, only 18.3% of Kenyans are considered financially healthy, signaling a pressing need for more personalized savings, investment, and wealth-building solutions. These forums offered a platform to address those gaps directly.
Young people remain the most underserved despite accounting for about 35% of the population a concern NCBA hopes to address through deeper engagement and tailored financial tools.
Wealth, Property and Financial Wellness Take Centre Stage
Home financing and property ownership dominated the Mombasa discussions, with many participants seeking long-term plans to build sustainable wealth.
Philip Omondi, Head of Property Finance Sales, emphasized the significance of owning property:
“Owning your space means stability, pride and long-term wealth. NCBA helps you achieve this with flexible asset finance solutions tailored to your goals.”
Wealth management also featured prominently, with customers encouraged to adopt financial discipline and smart investment strategies.
“Wealth isn’t just about earning; it’s about growing, protecting and making your money work for you,” said Jesse Masiga, Head of Wealth Management and Platinum Banking.
Insurance was highlighted as a key pillar of long-term security.
“Insurance isn’t just for today. It safeguards your wealth and ensures that what you build now can benefit generations long after you’re gone,” added Samson Okello, Head of Retail Life Assurance.
Strengthening the Coast’s Economic Potential
The Coast region remains a vital economic hub, fueled by trade, tourism, and real estate growth. By bringing the final forum to Mombasa, NCBA reaffirmed its commitment to walking alongside customers shaping the region’s economic future.
Participants will continue receiving tailored financial guidance and access to exclusive opportunities that align with their personal and business goals further strengthening NCBA customer engagement long after the event.
A Continued Promise to Walk With Customers
NCBA thanked all clients who attended the Mombasa edition and the earlier Nairobi sessions, affirming that the journey of supporting Kenyans financially is far from over.
The bank’s promise remains simple:
- To be the bank that listens.
- The partner that empowers.
- And the brand that helps customers go for what matters most.
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